> ## Documentation Index
> Fetch the complete documentation index at: https://docs.senderz.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans & billing

> The contact tiers, what a plan includes, activating a new workspace, changing or cancelling a plan, and how billing differs when your store bills you.

Everything about money in Senderz lives in one place: **Settings → Plans & Billing**. Opening `/plans` sends you there too.

That screen has three tabs.

<CardGroup cols={3}>
  <Card title="Plans" icon="layer-group">
    The contact tier picker, the price, and the plan you are on now.
  </Card>

  <Card title="SMS Credits" icon="comment-sms">
    Your credit balance, credit packs and the transaction log.
  </Card>

  <Card title="Details & FAQ" icon="file-lines">
    Invoice history and answers to common billing questions.
  </Card>
</CardGroup>

<Info>
  Buying, changing, cancelling or resuming a plan is limited to the **owner**
  and **admin** roles. Every member can see the current plan and the contact
  usage meter.
</Info>

## How pricing works

A Senderz plan is priced on **one number: how many marketable contacts you have**. Not sends, not seats, not features.

A marketable contact is a contact who is subscribed on at least one channel. See [Contact limits](/en/account/contact-limits) for exactly what counts, because it is usually far fewer than the total number of contacts in your workspace.

Three things are true of every tier:

* **Billing is monthly.** There is no annual option and no annual discount.
* **Prices are in US dollars and exclude VAT.** You confirm the final amount at checkout.
* **There is no free plan and no free trial.** A workspace that has not activated a plan shows as **Payment required** and cannot send marketing.

## The tiers

Eight self-service tiers, plus Enterprise.

| Tier               | Contacts included | Email sends per month |
| ------------------ | ----------------- | --------------------- |
| Senderz 500        | 500               | 6,000                 |
| Senderz 1,000      | 1,000             | 12,000                |
| Senderz 2,500      | 2,500             | 30,000                |
| Senderz 5,000      | 5,000             | 60,000                |
| Senderz 10,000     | 10,000            | 120,000               |
| Senderz 15,000     | 15,000            | 180,000               |
| Senderz 25,000     | 25,000            | 300,000               |
| Senderz 50,000     | 50,000            | 600,000               |
| Senderz Enterprise | 100,000+          | Unlimited             |

The current price for each tier is shown live on the Plans tab. Pick a contact count from the row of chips and the card below updates with the price and the limits.

**Enterprise is contact sales.** It has no self-service checkout. The button opens an email to the Senderz sales team.

<Note>
  The email allowance is 12 times the contact limit on every self-service
  tier. Of the two numbers, the **contact limit is the one enforced
  automatically**. Your monthly email sends are tracked and shown on the plan
  usage card on your dashboard.
</Note>

### What a plan does not include

<Warning>
  **Plans never include SMS credits.** No tier bundles a monthly SMS
  allowance, and buying a plan does not add credits to your wallet. SMS,
  WhatsApp and voice are paid for with prepaid credit packs bought separately
  on the **SMS Credits** tab. See [SMS credits](/en/account/sms-credits) for
  how credits are counted and charged.
</Warning>

Your plan also does not cover what you pay other companies. The AI features run on **your own** provider key, so Anthropic, Google or OpenAI bill you directly for AI usage and Senderz adds no markup. See [AI provider](/en/integrations/ai-provider).

**Compare all features** under the plan card opens a wider table. Treat the contacts and email sends columns as the plan's real limits.

## Activating a new workspace

A workspace created on or after **12 August 2026** must activate a paid plan before it can be used. This is the last step of onboarding.

<Steps>
  <Step title="Finish the setup steps">
    Connect a store, import contacts, verify a sending domain, request an SMS
    sender name and confirm the legal terms.
  </Step>

  <Step title="Pick your contact tier">
    The final step shows two counts side by side: **Contacts in your
    workspace** and **Marketable contacts**. The slider is pre-set to the
    smallest tier that covers your marketable contacts.
  </Step>

  <Step title="Accept the automatic-upgrade terms">
    A checkbox has to be ticked before checkout will open. See
    [Contact limits](/en/account/contact-limits) for what you are agreeing to
    and how to switch it off afterwards.
  </Step>

  <Step title="Complete checkout">
    You are sent to a secure checkout, or to Shopify if your store bills you.
    Senderz waits for confirmation and then unlocks the workspace.
  </Step>
</Steps>

Until that is done, owners and admins are sent back to onboarding whenever they open the app, and scheduling a campaign fails with **Choose and activate a paid plan before sending**.

<Note>
  Workspaces created before 12 August 2026 are not affected by this gate. They
  keep working as they did.
</Note>

There is no way to skip the plan step. If your marketable contact count is already above the largest self-service tier, the step offers Enterprise contact sales instead of a checkout.

## Changing plan

Open **Settings → Plans & Billing → Plans**, pick a different contact count, then confirm.

<AccordionGroup>
  <Accordion title="Upgrading">
    The new plan applies immediately. The price difference is prorated, so you
    only pay for the rest of the current period at the higher rate. Campaigns
    and automations keep running through the change.
  </Accordion>

  <Accordion title="Downgrading">
    Also immediate and also prorated. You cannot drop below your current
    marketable contact count. Tiers that are too small are shown greyed out
    with the reason, and the change is refused server side even if you try
    another way. Reduce your marketable contacts first, then downgrade.
  </Accordion>

  <Accordion title="If your store bills you">
    Choosing a plan sends you to your store to approve a new charge. The new
    charge replaces the current one once you approve it. Nothing changes in
    Senderz until then.
  </Accordion>
</AccordionGroup>

## Where billing is managed

Senderz workspaces are billed one of two ways, and you only ever see one of them.

<Tabs>
  <Tab title="Billed by card">
    This is the default for anyone who signed up on the web.

    * **Update payment method** at the top of the Plans & Billing screen opens
      your billing provider's page to change the card on file.
    * **Invoice history** on the Details & FAQ tab lists every subscription
      payment and every SMS credit pack, with a download link for each
      receipt.
    * **Cancel subscription** and **Keep subscription** are available on the
      current plan card.
  </Tab>

  <Tab title="Billed by your store">
    Workspaces installed from the Shopify App Store are billed by Shopify
    instead. A note at the top of the Plans tab says so.

    * Choosing or changing a plan sends you to Shopify to approve the charge.
    * There is **no cancel, resume or update-payment button in Senderz**. Those
      actions live in your store admin. Senderz answers "Billing is managed in
      Shopify" if anything tries.
    * **Invoice history is empty by design.** Your Senderz charges appear on
      your Shopify invoice, not in Senderz.
    * SMS credit packs are also charged through your store.
  </Tab>
</Tabs>

<Warning>
  Do not confuse this with **Settings → Invoicing**. That section is about
  issuing tax invoices to *your own customers* through iCount, Green Invoice
  or EZcount. It has nothing to do with what you pay Senderz. See
  [Payments and invoicing](/en/integrations/payments-and-invoicing).
</Warning>

## Invoices and receipts

On a card-billed workspace, **Details & FAQ → Invoice history** lists each payment with its date, what it was for, the amount, its status and a download link.

Both kinds of payment appear there:

* **Subscription payment** for your monthly plan.
* **SMS credit pack** for each credit purchase.

If your store bills you, the same card explains that receipts appear on your store invoice.

## Cancelling

Use **Cancel subscription** on the current plan card. You are asked to confirm, and the dialog names the date access ends.

* You keep **full access until the end of the current billing period**. Nothing is cut off on the day you cancel.
* The plan card then shows **Cancelling** with that date.
* **Keep subscription** appears in place of the cancel button. Pressing it before the period ends reverses the cancellation and the plan carries on.
* After the period ends the workspace returns to **Payment required**. Your data stays. Marketing sending stops until a paid plan is activated again.

There is no contract and no notice period. Monthly plans can be cancelled at any time.

<Info>
  Cancelling a plan does not touch your SMS credit balance. Credits are bought
  separately, do not expire, and remain on the workspace.
</Info>

## Common problems

<AccordionGroup>
  <Accordion title="The tier I want is greyed out">
    It is smaller than your current marketable contact count. The hint under
    the chips tells you how many marketable contacts the workspace has. Pick a
    tier that covers them, or reduce the count first.
  </Accordion>

  <Accordion title="Checkout will not open">
    The automatic-upgrade terms checkbox above the plan card has to be ticked
    first. It is required for every plan purchase.
  </Accordion>

  <Accordion title="No billing account yet">
    The workspace has never completed a plan checkout, so there is nothing to
    manage yet. Choose a plan to start.
  </Accordion>

  <Accordion title="I cannot see the plan buttons">
    Only owners and admins can change billing. Ask a workspace owner, or check
    your role in [Workspaces and team](/en/getting-started/workspaces).
  </Accordion>

  <Accordion title="A campaign failed with a billing message">
    Sending is blocked while a workspace has no active paid plan, and paused
    separately if the workspace is suspended or held for deliverability
    review. The campaign banner names which one it is.
  </Accordion>
</AccordionGroup>

## Next

<CardGroup cols={2}>
  <Card title="Contact limits" icon="gauge-high" href="/en/account/contact-limits">
    What counts as a marketable contact, and what happens when you pass your
    tier.
  </Card>

  <Card title="SMS credits" icon="wallet" href="/en/account/sms-credits">
    How credits are counted, what a send costs and how to top up.
  </Card>
</CardGroup>