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Everything about money in Senderz lives in one place: Settings → Plans & Billing. Opening /plans sends you there too. That screen has three tabs.

Plans

The contact tier picker, the price, and the plan you are on now.

SMS Credits

Your credit balance, credit packs and the transaction log.

Details & FAQ

Invoice history and answers to common billing questions.
Buying, changing, cancelling or resuming a plan is limited to the owner and admin roles. Every member can see the current plan and the contact usage meter.

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How pricing works

A Senderz plan is priced on one number: how many marketable contacts you have. Not sends, not seats, not features. A marketable contact is a contact who is subscribed on at least one channel. See Contact limits for exactly what counts, because it is usually far fewer than the total number of contacts in your workspace. Three things are true of every tier:
  • Billing is monthly. There is no annual option and no annual discount.
  • Prices are in US dollars and exclude VAT. You confirm the final amount at checkout.
  • There is no free plan and no free trial. A workspace that has not activated a plan shows as Payment required and cannot send marketing.

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The tiers

Eight self-service tiers, plus Enterprise. The current price for each tier is shown live on the Plans tab. Pick a contact count from the row of chips and the card below updates with the price and the limits. Enterprise is contact sales. It has no self-service checkout. The button opens an email to the Senderz sales team.
The email allowance is 12 times the contact limit on every self-service tier. Of the two numbers, the contact limit is the one enforced automatically. Your monthly email sends are tracked and shown on the plan usage card on your dashboard.

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What a plan does not include

Plans never include SMS credits. No tier bundles a monthly SMS allowance, and buying a plan does not add credits to your wallet. SMS, WhatsApp and voice are paid for with prepaid credit packs bought separately on the SMS Credits tab. See SMS credits for how credits are counted and charged.
Your plan also does not cover what you pay other companies. The AI features run on your own provider key, so Anthropic, Google or OpenAI bill you directly for AI usage and Senderz adds no markup. See AI provider. Compare all features under the plan card opens a wider table. Treat the contacts and email sends columns as the plan’s real limits.

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Activating a new workspace

A workspace created on or after 12 August 2026 must activate a paid plan before it can be used. This is the last step of onboarding.
1

Finish the setup steps

Connect a store, import contacts, verify a sending domain, request an SMS sender name and confirm the legal terms.
2

Pick your contact tier

The final step shows two counts side by side: Contacts in your workspace and Marketable contacts. The slider is pre-set to the smallest tier that covers your marketable contacts.
3

Accept the automatic-upgrade terms

A checkbox has to be ticked before checkout will open. See Contact limits for what you are agreeing to and how to switch it off afterwards.
4

Complete checkout

You are sent to a secure checkout, or to Shopify if your store bills you. Senderz waits for confirmation and then unlocks the workspace.
Until that is done, owners and admins are sent back to onboarding whenever they open the app, and scheduling a campaign fails with Choose and activate a paid plan before sending.
Workspaces created before 12 August 2026 are not affected by this gate. They keep working as they did.
There is no way to skip the plan step. If your marketable contact count is already above the largest self-service tier, the step offers Enterprise contact sales instead of a checkout.

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Changing plan

Open Settings → Plans & Billing → Plans, pick a different contact count, then confirm.
The new plan applies immediately. The price difference is prorated, so you only pay for the rest of the current period at the higher rate. Campaigns and automations keep running through the change.
Also immediate and also prorated. You cannot drop below your current marketable contact count. Tiers that are too small are shown greyed out with the reason, and the change is refused server side even if you try another way. Reduce your marketable contacts first, then downgrade.
Choosing a plan sends you to your store to approve a new charge. The new charge replaces the current one once you approve it. Nothing changes in Senderz until then.

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Where billing is managed

Senderz workspaces are billed one of two ways, and you only ever see one of them.
This is the default for anyone who signed up on the web.
  • Update payment method at the top of the Plans & Billing screen opens your billing provider’s page to change the card on file.
  • Invoice history on the Details & FAQ tab lists every subscription payment and every SMS credit pack, with a download link for each receipt.
  • Cancel subscription and Keep subscription are available on the current plan card.
Do not confuse this with Settings → Invoicing. That section is about issuing tax invoices to your own customers through iCount, Green Invoice or EZcount. It has nothing to do with what you pay Senderz. See Payments and invoicing.

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Invoices and receipts

On a card-billed workspace, Details & FAQ → Invoice history lists each payment with its date, what it was for, the amount, its status and a download link. Both kinds of payment appear there:
  • Subscription payment for your monthly plan.
  • SMS credit pack for each credit purchase.
If your store bills you, the same card explains that receipts appear on your store invoice.

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Cancelling

Use Cancel subscription on the current plan card. You are asked to confirm, and the dialog names the date access ends.
  • You keep full access until the end of the current billing period. Nothing is cut off on the day you cancel.
  • The plan card then shows Cancelling with that date.
  • Keep subscription appears in place of the cancel button. Pressing it before the period ends reverses the cancellation and the plan carries on.
  • After the period ends the workspace returns to Payment required. Your data stays. Marketing sending stops until a paid plan is activated again.
There is no contract and no notice period. Monthly plans can be cancelled at any time.
Cancelling a plan does not touch your SMS credit balance. Credits are bought separately, do not expire, and remain on the workspace.

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Common problems

It is smaller than your current marketable contact count. The hint under the chips tells you how many marketable contacts the workspace has. Pick a tier that covers them, or reduce the count first.
The automatic-upgrade terms checkbox above the plan card has to be ticked first. It is required for every plan purchase.
The workspace has never completed a plan checkout, so there is nothing to manage yet. Choose a plan to start.
Only owners and admins can change billing. Ask a workspace owner, or check your role in Workspaces and team.
Sending is blocked while a workspace has no active paid plan, and paused separately if the workspace is suspended or held for deliverability review. The campaign banner names which one it is.

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Next

Contact limits

What counts as a marketable contact, and what happens when you pass your tier.

SMS credits

How credits are counted, what a send costs and how to top up.