Contacts

A contact is a person you can reach. It is the unit everything else in Senderz revolves around: campaigns send to contacts, automations enrol contacts, and every open, click and order is recorded against a contact. Contacts live under Audience → Contacts in the sidebar.

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What makes a contact

A contact needs an email address or a phone number. Either one on its own is enough. A phone-only contact is a normal contact: it can receive SMS and WhatsApp, it can sit in lists and segments, and it can unsubscribe. Phone numbers are stored in international format. An Israeli mobile typed as 0501234567 is saved as +972501234567. Any other country needs the full international form starting with +. Each email address and each phone number can belong to only one contact in your workspace.

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What a contact holds

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The contacts page

The page has three tabs. Each row has a menu with View profile, Copy email, Suppress (unsubscribe) and Delete.

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Adding a contact by hand

Press New contact. The form takes first name, last name, email, phone, tags, and four opt-in switches: email, SMS, push and WhatsApp. Validation you can hit: Contacts also arrive from a file import, a connected store, an embedded form, a storefront popup and the API. All of them land in the same place.

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The contact profile

Click any row to open the profile. It is a two-pane screen.

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Left pane

Two extra notices can appear inside the consent card:

• Marketing paused. The recipient asked to pause marketing until a given date. They stay subscribed, but campaigns and automations skip them until then. There is no button to override it. The pause is the recipient’s own instruction, so it either runs out or clears when they opt back in.
• Unsubscribe reason. If the recipient gave a reason when they left, it is shown here.

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Right pane

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Properties

The Properties card lists every field on this contact that has a value: core fields such as email, phone, name, timezone and language, the two marketing-consent booleans, tags, and every custom or catalog property that has been filled in.

• Click Edit on a row to change the value in place, then Save. Remove clears it.
• Add property opens a searchable picker of everything you could fill in that is not already there.
• A field marked Computed is read-only. Nothing in the product writes most of them yet, which is why they are usually blank and why the export dialog offers to hide fields with no data.
• Manage fields opens Settings → Contact Fields, where you create custom fields and see where each field is used.

Properties come from a shared catalog of around 160 fields grouped into categories such as Identity, Address, Consent & marketing, E-commerce, RFM & predictions and Loyalty. Each field is one of three kinds: The catalog carries aliases, so a familiar header from another platform maps to the right field on import without you doing anything. Accepts Email Marketing, $timezone, Mobile number and Hebrew headers such as אימייל all resolve automatically. Full detail on creating and managing fields is in Contact fields.

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Activity timeline

The Activity card is one timeline, newest first, paginated, with a total count and a filter dropdown. It brings together everything Senderz knows about this person: The filter narrows the timeline to one kind of activity: messages sent, failed emails, opens, clicks, bounces, consent changes, products viewed, added to cart, checkouts started, orders, purchases, profile changes, or automations entered and exited.

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Recent products

The Recent products card answers what this person is interested in right now. A totals strip shows how many distinct products are In cart, Viewed and Purchased, and four tabs filter the list:

• All mixes views, cart adds and purchases.
• Viewed is products they looked at.
• Cart is what is in the basket now. A product they added and then removed drops out of this tab; in the All tab it is labelled Removed.
• Purchased is products they bought.

Each row shows the product image, title, price and quantity where the store sent them, and the list is deduplicated so one product cannot crowd out the rest.

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Consent on a contact

Each of the four channels carries its own state, so a contact can be subscribed to SMS and unsubscribed from email at the same time. Change consent from Edit on the profile, which exposes all four channels. The Suppress shortcut is faster but narrower: it unsubscribes email and SMS, and from the profile it also turns off push. It does not touch WhatsApp, so switch that off in Edit if you need to. Every change is written to an evidence record with the channel, the state, the source, the time and the IP address, which is what you produce if someone asks you to prove an opt-in. The full model, including STOP handling and the preference center, is covered in Consent and compliance.

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Editing and deleting

Edit on the profile opens a dialog with first name, last name, email, phone and the four opt-in switches. Individual property values are edited in place on the Properties card instead.

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Merging duplicates

Press Merge on a profile to fold two records together. The profile that was created first is the one that remains. Consent history, messages, engagement, orders, on-site events, automation enrolments, list and segment membership, push devices and tags all move onto it. The duplicate is removed.

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Bulk actions

Tick rows to reveal the bulk bar. Tick the header checkbox to take the whole page, then press Select all N matching contacts to extend the selection to every contact behind your current filters. On the left of the bar are four subscribe checkboxes, Subscribed to email, SMS, WhatsApp and all, plus Apply. This sets consent to subscribed on the channels you tick. It never unsubscribes. On the right are the actions:

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Exporting contacts

Press Export above the table. Exporting runs in the background, so a large audience does not depend on you keeping the tab still. Things worth knowing:

• The export honours the search and filters on screen. Row order is by contact ID rather than the sort you picked.
• The file is UTF-8 with a byte-order mark, so Hebrew opens correctly in Excel on Windows.
• Some columns are only available in the export, never on import: the consent source and consent date for each of the four channels, email validation state, where the contact was imported from, the external reference, and notes. These are what you hand over as opt-in evidence.
• Some columns are worked out at export time rather than stored on the contact: first and last active, first and last email opened, total opens, first and last click, total clicks, first and last purchase, total purchases, total spent and average order value.
• Finished exports stay available in the Import & export log tab, so you can download the same file again.
• The bulk bar’s Export behaves slightly differently. With specific rows ticked it downloads a small fixed set of columns straight away. With all matching selected it starts the same background job using the default columns.

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Suppression list

The Suppression list tab is every address that is blocked from sending, whatever the cause. Search by email or phone, filter by channel (Email, SMS, Push, WhatsApp) and filter by reason: Add address blocks an email address or phone number by hand. The dialog says it plainly: sending to this address will be permanently blocked across all campaigns and flows. Export CSV downloads the list. Removing an entry allows sending again, so only do it when an address was suppressed by mistake.

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Import and export history

The Import & export log tab keeps a durable record of every contact import and export, so a job that failed overnight is still explainable the next morning. Filter by All activity, Imports or Exports. Each row shows the type and source, the status, rows processed, when it started, and the result: how many were added, updated, skipped and rejected. A running job shows live progress. A finished export offers Download.

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Working with contacts elsewhere

You can also create, update, look up and page through contacts from the Public API. Every write is confined to your own workspace, and every consent change is recorded the same way it is in the interface.