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Every marketing email you send carries an unsubscribe link. That link opens a page Senderz hosts for you. The page is your last chance to keep someone: instead of leaving, they can pause, cut the frequency, pick topics, or switch channel. Senderz calls it your Consent & Unsubscribe page. It is one page for the whole workspace.

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One page, all lists

There is a single unsubscribe page per workspace. Every campaign and every automation resolves to it, whatever list the recipient is on. Senderz hosts the page. It is not served from your own domain, and it carries a small “Powered by Senderz” line at the bottom.

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Where to edit it

1

Open Settings

Go to Settings and choose Consent & Unsubscribe.
2

Check the card

You see a thumbnail of the page, whether it is Live or Draft, and three counts for the current calendar month: Views this month, Unsubscribes and Saves. A “save” is any time a recipient chose one of the alternatives instead of leaving.
3

Open the editor

Choose Edit page. The editor opens full screen with a live preview beside the controls, and a Desktop and Mobile toggle above it.
Editing and publishing the page needs the owner or admin role. Other roles can open Settings but the save will be refused.

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Draft and publish

The editor has two buttons and they do different things.

Save draft

Stores your changes. Recipients still see the old page. Use it to stop partway through and come back.

Publish

Saves the draft and then makes it the live page. Recipients see it from the next click onwards.
The header shows a Live or Draft badge, plus an Unsaved changes badge whenever the editor holds edits you have not saved yet. Publish is greyed out when there is nothing new to publish.

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What you can edit

The editor has three tabs.
Taken from your Brand Kit. There is no separate upload here. Change the logo under Media & Brand and the page follows.
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Five presets. This colours the buttons, the confirmation tick and the accents.
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Five presets, all light.
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Heebo, Assistant or Rubik. All three carry full Hebrew and Latin characters.
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Four choices: Sharp, Soft, Round and Full. Applies to the cards and the buttons together.
Section order is fixed and cannot be rearranged. The sections always render in this order: pause, reduce frequency, switch to SMS, content preferences. There is no drag-and-drop block builder, and no way to add a free text block or an image to this page today.

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What cannot be removed

Two elements are structural. They render on every version of the page and the editor shows them locked, with a padlock and a note that they are fixed.

The unsubscribe button

You choose its wording. You cannot hide it. A recipient must always be able to leave in one click from this page.

The operational-message footnote

A small line at the very bottom saying operational messages and order updates will keep being sent. It is not editable and not removable.
The channel toggles are also always present for whichever channels the recipient actually has, and the confirmation screen always offers a way back in.

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What the recipient sees

In order, top to bottom:
1

Your logo and name

Brand Kit logo if you have one, otherwise the workspace name.
2

Title and subtitle

Your text, with the first-name token filled in.
3

Channel toggles

A Channels card with a switch per channel the person can actually receive: Email, SMS and Push. Each toggle is independent. Turning email off does not touch SMS. They confirm with Save preferences.
4

The save options you enabled

Pause, reduce frequency and switch to SMS, as cards.
5

Content preferences

The topic chips, if you enabled them.
6

WhatsApp

A card offering WhatsApp only. It appears when WhatsApp is activated for your workspace, Preference center is switched on under Where you collect opt-ins in Settings and then WhatsApp, and the contact has a phone number.
7

The unsubscribe button

Then the fixed footnote below it.
The page renders in your workspace language, which is set when the workspace is created. Any wording you never touched is shown in that language automatically. Any wording you wrote yourself is shown exactly as you wrote it, in whatever language you wrote it. There is no separate language control for this page, so if you serve customers in two languages, write the copy in the one most of them read.

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The save options in detail

The recipient chooses a break instead of leaving. You pick which durations to offer from 30, 60 and 90 days. At least one has to stay selected. Offering just one turns the card into a single click. Offering more than one makes the card expand into a choice.While paused they stay Subscribed and every marketing message skips them. If they come back to the page it shows the date the pause runs until. You cannot lift a pause for them. See Consent & suppression for why.
One click, no options. It caps that contact at one marketing email per week. They stay subscribed and stay on every list. Returning to the page shows it as already set.
Off by default. Turn it on only if you actually send SMS.The card uses the phone number on file when there is one, and otherwise asks for one. Confirming does two things at once: it subscribes them to SMS and unsubscribes them from email. The card states plainly that confirming is consent to receive SMS marketing, which is what makes the opt-in valid.
A set of topic chips the recipient ticks. You write the labels. Up to 12 topics, at least one, each label up to 60 characters. The defaults are Discounts and sales, Guides and content, and Important updates only.Topics are real lists, not a decorative label. The first time a recipient picks a topic, Senderz creates a managed list for it and adds them. Unticking it removes them. You will see those lists on your Lists screen and you can target them from a campaign or an automation like any other list.A list is only created once someone actually picks the topic, so a brand new topic will not appear on your Lists screen straight away. Renaming a topic here renames the managed list, which takes effect the next time a recipient selects it.
Asks why, after the person has already been removed. Covered below.

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What the final unsubscribe click does

The button at the bottom is a contact-wide withdrawal, not an email-only one.
Removal happens first, before anything else is asked. The survey only renders once the removal has actually succeeded. Nobody is ever held behind a question they did not want to answer.
In one action it:
  • sets email, SMS, push and WhatsApp all to Unsubscribed
  • writes one consent row per channel that changed, with the source preference center
  • adds their address and number to your suppression list
  • revokes their live browser push subscriptions
  • adds their number to the WhatsApp opt-out list
  • records an unsubscribe reason on the contact, which stays not_provided until they answer the survey
Then the confirmation screen appears with your success title and message, the survey if you enabled it, the back-to-website button if you configured a website, and a Join back link.
Join back re-subscribes every channel that person can receive, lifts the matching suppression entries, and clears any marketing pause. It is there because mis-clicks happen and the alternative is a lost customer.

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The exit survey

Shown on the confirmation screen when you enable it. It is explicitly optional and labelled as such. The recipient picks one reason:
  • Too many emails
  • Content isn’t relevant
  • I never signed up
  • Other
They can add free text, then choose Send and remove me or Skip and remove me. Either way they are already removed. The chosen reason is written onto the contact and shows on their profile under Unsubscribe Reason, so you can open any recent unsubscriber and see why. The per-reason breakdown across the whole page is available through the API over any date range.
There is no survey report screen in the app yet, and the reason is not available as a filter in the segment builder. Reading it today means opening a contact, or calling the API.

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The one-click header path

Separately from the page, every marketing email carries the standard one-click unsubscribe headers. Gmail, Yahoo and Apple Mail read them and show their own native unsubscribe button at the top of your message.
That button never opens your page. The mail app calls Senderz directly in the background and the recipient is removed on the spot. They never see your pause option, your topics or your survey.
Two differences that matter:
  • It is per channel. It unsubscribes the channel the message went out on, so an email one-click leaves the person’s SMS opt-in intact.
  • You cannot switch it off, and you should not want to. Mailbox providers weight a visible unsubscribe button positively. Without it more people report you as spam instead, and a spam complaint costs far more than an unsubscribe.
The unsubscribe reason recorded on the contact is one_click, which is how you tell these apart from people who worked through your page. You see it on the contact profile under Unsubscribe Reason. The unsubscribe link in an email is unique to that recipient. It is signed, so it cannot be edited or guessed, and it carries who the message went to.
  • A link from an email identifies the person by their email address.
  • A link from an SMS identifies them by their phone number, which is what makes the page work for contacts you only hold a number for.
If the person’s address or number has since changed, or the link is altered, it stops matching and the page shows This link is no longer valid, telling them to use the link from a recent message. Nothing is changed on the contact in that case. The same applies to the header button: if a mail provider calls it with a link that no longer matches, Senderz answers normally and simply does not unsubscribe anyone. Providers do not retry, so a stale link is a quiet no-op rather than a repeated failure.

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Measuring it

The card in Settings and then Consent & Unsubscribe shows three counts for the current calendar month: A healthy page has saves. If the number is stubbornly zero, the alternatives you enabled are probably not the ones your audience wants, or the wording is not making the offer clear.

Consent & suppression

States, sources, the consent log, suppression and the marketing pause.

Israeli compliance

Explicit opt-in, STOP handling and where they are enforced.